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Public Library Website Guidelines

August 27, 2007 - 4:41pm - admin

Your website is the electronic front door to your library; as such it deserves the same planning and care that the physical library receives. Websites are an important form of marketing in today's world and provide a way for you to serve your customers even when your doors are not open and allow you to reach otherwise unserved customers. A library website can be a vital information resource for your community; capitalize on the opportunity.

The Winnefox Library System has developed the following basic guidelines for the content and design of public library websites.

Library Home Page

Essential Information Suggested Information
Library name, location and phone News, calendar, and programs
Library hours Link to "support the library", Friends group, or a way to get involved as a library supporter.
Link to catalog  
Links to services, programs, calendar, and about the library  
Link to site map  

About the Library

Essential Information Suggested Information
Contact information: name, address, phone number, fax number of the library Annual report
Library hours History of the library
Key personnel and contact numbers and/or e-mail addresses Library newsletter (if any)
Directions to the library Trustee by-laws
Board of Trustees members Trustee meeting minutes
Friends group officers, activities, and membership application Board of Trustees meeting dates/agenda
Library policies (especially for library cards, loan periods, use of the meeting room, computer use, unattended children) Images of the library
Contact Us link and/or virtual suggestion box Volunteer information

Programs and Services

Essential Information Suggested Information
Children's services New books listing
YA/Teen services Staff recommendations listing
Literacy services and programs Parents section
Calendar of events Teachers section
Classes/workshops (if offered) Seniors section
  Literacy services and programs

Reference and Research Information

Essential Information Suggested Information
Link to library catalog Search engines and directories
Link to Winnefox home page Local history page
Electronic resources Genealogy page
AskAway Reference links
Community links:
(City/Town government website)
 

Design Guidelines

  • Design by the 10 second rule: a visitor should be able to find a link to your catalog, your hours, your programs, your resources, or contact information in less than 10 seconds from any page on your site
  • Include the library name on every page (the name should be prominently displayed as a header and included in the <title> tag on the page)
  • Include library address, phone, and "contact us" link on every page (possibly as footer if not in header)
  • Provide clear and consistent navigation throughout the site; include a link to the library homepage on every page
  • Include a site map, and provide a link to it on every page
  • Avoid library jargon, e.g., provide a link to the library catalog, not to the OPAC
  • Make sure pages load quickly -- limit the use of images and text graphics; compress file sizes for all images
  • Avoid flashing objects and multi-colored text that distract a visitor's attention
  • Avoid pages longer than 2 screens; users will not scroll down to find information
  • Make sure the page is accessible to users with disabilities
  • Libraries meet ADA requirements; websites should have a comparable level of accessibility
  • Check your pages in multiple browsers to be sure they render correctly, e.g., Internet Explorer, Netscape (Mozilla), Firefox, Opera, and on a Mac (Safari)
  • Librarians are experts at organizing information; library websites should reflect this!